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How secure is Zoom Phone?

Image for illustration purposes | Zoom Phone

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In today's digital age, security is a paramount concern for businesses, especially when it comes to communication tools. Zoom Phone, as a leading cloud phone system, has been designed with a strong emphasis on security to ensure that users' communications are protected. 

Here are some of the key security features that Zoom Phone offers:

1. Encryption: Zoom Phone employs 256-bit AES-GCM encryption for data in transit across its network. This level of encryption is robust and is the standard for securing sensitive data online.

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2. End-to-End Encryption (E2EE): Zoom Phone is set to extend its E2EE offering to phone calls, providing an additional layer of security for one-on-one, intra-account phone calls made through the Zoom client.

3. TLS Encryption: During SIP registration, which is part of the call setup process, Zoom Phone leverages TLS encryption to protect the data.

4. Caller ID Masking: Users have the option to mask their caller ID for privacy and security reasons, displaying either their direct number, a main office number, a call queue number, or no number at all.

5. Private Network Peering: For secure internet traversal, Zoom Phone has established direct private network peering links between its data centers and PSTN service provider networks, prioritizing data protection.

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6. Toll Fraud Protection: With automated detection capabilities, Zoom Phone monitors for irregular calling patterns to help prevent toll fraud. Users are notified of potential fraudulent activities if detected.

7. Calling Block Lists: Users and administrators can manage blocked phone numbers through customizable global and personal block lists, enhancing control over incoming calls.

8. Secure Voicemail: Voicemail recordings are processed and stored securely in Zoom's cloud, and can be managed through the secured Zoom client.

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9. Standardized Encryption Methods: For calls, Zoom Phone devices use SIP over TLS 1.2 Advanced Encryption Standard or AES 256-bit encryption. Additionally, media is transported using SRTP with the AES-128 algorithm, with some devices supporting an upgrade to AES-256-bit encryption.

10. Compliance with Industry Standards: Zoom Phone adheres to industry standards and has achieved various attestations that affirm its commitment to security.

These security features demonstrate Zoom Phone's dedication to providing a secure and compliant communication solution. Businesses can rely on Zoom Phone to safeguard their communications, ensuring that their conversations remain private and protected from potential threats.

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