Zoom Phone Launches in India: A New Era for Business Communication
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The landscape of business communication in India is set to transform with the recent launch of Zoom Phone, Zoom Video Communications' latest offering. This innovative cloud phone solution, licensed by the Department of Telecommunications (DoT) India, marks a significant milestone for both multinational corporations and local businesses operating within the country.
Zoom Phone's introduction to the Indian market began with the availability of service and native India phone numbers in the Maharashtra Telecom Circle, specifically Pune. This strategic move caters to the needs of a distributed hybrid workforce, providing a seamless and modern communication experience. The service will soon expand to other major technology centers, including Karnataka (Bangalore), Tamil Nadu (Chennai), Andhra Pradesh (Hyderabad), Mumbai, and Delhi telecom circles.
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The Unified License with Access — All/PAN India and Long Distance licenses granted to Zoom India by the DoT in April 2023 paved the way for this launch. Zoom India's dedication to establishing a robust domestic infrastructure and meeting regulatory requirements showcases its commitment to delivering trusted services tailored to customer needs.
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Zoom Phone's cloud PBX service aligns with India's Unified Telecom license, necessitating the construction of dedicated local interconnection infrastructure. This compliance underscores Zoom's pledge to provide a reliable service that meets the expectations of its clientele. The global expansion of Zoom Phone, with five customers already boasting over 100,000 seats, reflects the trust and reliance businesses place on Zoom for essential employee and customer experience processes.
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The platform's intuitive interface offers secure and flexible voice communication features, integrating effortlessly with Zoom Workplace, the company's open collaboration platform equipped with Zoom AI Companion. As an add-on for Zoom's existing paid customers, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN), allowing enterprises to replace their traditional PBX solutions and consolidate their communication needs into a unified system.
This launch is not just a technological advancement but also a strategic move that reflects Zoom's understanding of the evolving business environment in India. With its global coverage and local investment, Zoom Phone is poised to enhance compliance and service excellence, further cementing its leadership in cloud services on a worldwide scale.
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For businesses in India, the arrival of Zoom Phone signifies a new chapter in communication capabilities, promising improved connectivity, productivity, and collaboration. It's a step forward in the digital transformation journey, enabling companies to thrive in the modern era of work.
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